1. Describe the property and service
The Customer provides the service address, property type, square footage, rooms, cleaning level and preferred timing. GoMopzi uses those facts to prepare the service request and crew requirements.
From booking to completion
How GoMopzi Works
GoMopzi organizes the full cleaning-service workflow around one booking: property information, scope, payment state, Mopper matching, crew requirements, service status, completion and support.
2. Review the quote and create the booking
The booking keeps an authoritative financial and policy snapshot so later pricing, cancellation and support decisions use the rules that applied when the booking was created.
3. Match an eligible Lead Mopper and Helpers
Eligible Moppers can receive secure job offers. Larger jobs may require Helper capacity. The accepted crew compensation is frozen from the service value and the applicable 60%–70% payout percentage, then divided between Lead and Helpers according to the booking split.
4. Follow the service status
The workflow records On the way, arrival/service status, Start job and completion. Live operational information is used to coordinate the job without exposing unnecessary private location information.
5. Completion and 48-hour protection
After completion, the Customer has a 48-hour service-quality protection window. The affected booking payout remains on hold during that period. If no financially relevant case is open after eligibility, base earnings become available for standard payout or eligible Instant Payout.
6. Support and financial audit trail
Complaints, refunds, reverse transfers, payout offsets, cancellation events and no-show penalties are designed to be tied to the booking and recorded rather than handled as untracked off-platform adjustments.